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New Member Guide

Quick links and helpful info for new members

New to MVP?

Use the links below as a guide to help you get started and make the most of your membership. We're so excited to help you begin your fitness journey with MVP!

MVP Athletic Clubs

Access Your Account!

Find everything you need to help smoothly access and use your MVP account. 

MVP Mobile App

Complimentary Guest Passes

Get rewarded, just for being a member! All active primary members, including insurance-sponsored members, will receive one guest pass each month for no additional cost!

MVP Athletic Clubs

FREE PLAN Training Session

All new members receive a complimentary 1-hour training session. Our highly experienced, certified personal trainers take the time to understand your goals, challenges, and lifestyle—crafting a customized plan designed just for you.

Rockford Plan

Hours

View a breakdown of all club hours by location including hours for main facilities, childcare, pools, courts, and more!

MVP Athletic Clubs, Group Classes

Upcoming Events

From tennis and pickleball tournaments to special group exercise events, our wide variety of events offers something for everyone!

MVP Metro Club, Downtown Grand Rapids
FAQ

Helpful Tips for New Members

  • How do I register for Group Fitness programs?

    This can be done on BOTH our new member portal and our mobile app - wherever you prefer!

    On the member portal

    • Select “Register for a class” from your left-side navigation
    • Use the filters, search, and location selection drop-down to search for a class
    • Click the green “Sign up” button to register once you have clicked through to the class of your choice
    • You will be asked to confirm if you would like to register any additional family members, select which member on your account you are registering for the class, and confirm your registration
    • Your class will now show on your “Home” display under "My Registrations"

    On the mobile app

    • From the home screen you can select "Classes", or navigate to "Schedule" at the bottom of your screen
    • Use the location and category filters to sort your view, and the calendar to look ahead to different dates if needed
    • Once you have located the class you would like to take, select the blue "Sign-up" button
    • "Confirm" your registration if everything looks correct
    • You will now be able to view this registration on your "Home" view
    • Tip: You can also click on the heart icon when viewing any class to add it to your favorites for easy access in the future!


    Please note: If you are having difficulty navigating this process, please still plan to come into the club and participate in the group class you wanted to register for. We will not turn you away if you did not register! Before or after the class, stop by the front desk and a team member can help you navigate this process for your next visit!

  • How do I sign up for programs and lessons?

    This can be done on BOTH our member portal and our mobile app - wherever you prefer!

     

    On the member portal

    • Select “Register for a program” from your left-side navigation
    • Use the filters, search, and location selection drop-down to search for programs
    • Click the green “Sign up” button to register once you have clicked through to the program of your choice
    • You will be asked to confirm if you would like to register any additional family members, select which member on your account you are registering for the program, and confirm your registration
    • Your program will now show on your “Home” display under "My Registrations."
       

    On the mobile app

    • From the home screen you can select "Programs”
    • Use the search fields to filter all your options and then select the blue “Show Programs” button
    • Click through on the program you would like to register for
    • Review all the information carefully, including the fee (if applicable)
    • Select the blue “Sign-Up” button and follow any remaining prompts
    • Once completed, you should see the program you signed up for visible on your “home” display within the app
  • How do I reserve courts?

    This can be done on BOTH our member portal and our mobile app - wherever you prefer!

    On the member portal

    • Select “Reserve a court” from your left-side navigation
    • Use the filters, search, and location selection drop-down to search for available reservations
    • Select the blue "Search" button
    • Click through to the reservation of your choice and select the blue "Confirm" button to complete the reservation
    • Your reservation will now show on your “Home” display under "My Registrations"

    On the mobile app

    • From the home screen, select "Reservations”
    • Complete the drop downs and search filters to find an opening for the court you are hoping to reserve
    • Select the search button to view open reservations
    • Once you have found one that meets your needs, click the blue “Reserve” prompt on the bottom of your screen
    • Select the blue “Sign-Up” button and follow any remaining prompts
    • Once completed, you should see your reservation visible on your “home” display within the app
  • How do I check my kids into Kid's Stuff?

    We require infants (12 months and under) to be registered ahead of time. You can do this through the member portal, or on the mobile app.

  • How do I use the monthly guest pass(es) on my account?

    Simply bring your guest to the front desk and let the team member know you want to use your pass. Your guest will need to bring ID and fill out our welcome form as a facility waiver.

All-Access Upgrade

Become an ALL-STAR and get rewarded with additional benefits at all of our clubs!
  • Access to all five club locations
  • Access to MVP Work-Space in Grand Rapids
  • Access to Pickleball Facility at MVP Crahen
  • Receive 3 guest passes every month
  • Exclusive pricing on Reformer Pilates classes
  • 50% off both pickleball and tennis court reservations
  • 10% off all concession and retail items
  • and MORE!
MVP Athletic Clubs, Summer Pools, Outdoor Swim Lessons

With my All-Star Membership I have the flexibility I need to try new ways to stay active and I love the guest passes and being able to invite my friends to the pool in the summer!

- Lori